Specialty Patients
We strive to provide you with easy access to the medication and comprehensive care that you need to manage your chronic illness. Our primary goal is the facilitation of safe, quality care for our patients through close collaboration with the prescribing physician. Helping facilitate easier access to the therapies that patients need in return gives us a higher level of access to the prescriber, and therefore, clinical collaboration. Ultimately, this allows for higher quality of care for our patients.
Drug Information
Collaboration with Your Healthcare Provider
We understand that clinical collaboration between pharmacist, prescriber, and patient is critical to providing the highest quality of care for complex and rare diseases that require specialty medications.
Our clinical staff routinely consults with our patient’s healthcare providers on various aspects of the treatment course that help improve the quality of care for our patients.
• Provide optimal medication and treatment options
• Ensure proper dosing for patients with renal insufficiency and/or hepatic impairment
• Manage drug interactions
• Develop strategies to provide patients with easy access to therapy
• Provide educational support for the healthcare provider’s staff
Patient Access Support
Our team of Access Specialists coordinates access to therapy from the initial benefits investigation through the prior authorization and appeals process to financial support evaluation process. We work closely with your provider to help you access manufacture assistance programs and grants from charitable foundations.
Patient Clinical Support
Our team of Clinical Specialists work to assure the highest quality of care for you. After referral, our clinical staff collaborates with your healthcare provider to assure you receive the most appropriate therapy. Prior to delivering you medications, our team will work with you to help you understand your illness and treatment. At this initial counseling, some of the information the Clinical Specialist will go over is the medication and its indication for use, the dose and frequency, how you administer you medication, potential side effects, potential drug interactions, expected treatment course, and the importance of adherence. You will receive monthly refill calls to help you assure treatment continuity. If the need arises, we will work with you on strategies to help you stay on treatment.
After Hours Clinical Support
Our staff of Clinical Specialists is available 24 hours a day, 7 days a week to answer your questions or address your concerns.
Overnight Specialty Delivery
For your convenience, we offer free delivery. This is always coordinated with you during these monthly refill calls.